Civic helpline · no app needed

Your street's problem, on the right officer's desk.

Call, describe the problem in your own language, and we send it to the one officer who looks after your area. Then we keep you posted on WhatsApp until it's actually fixed.

Make a complaint Watch the demo
or dial +91 79 6921 5737
नमस्तेHelloनमस्कारનમસ્તેনমস্কারவணக்கம்నమస్కారంನಮಸ್ಕಾರനമസ്കാരംਸਤ ਸ੍ਰੀ ਅਕਾਲନମସ୍କାରآداب

The problem

Complaints don't die because people stop caring. They die in the wrong inbox.

Water-filled potholes on a road outside Kolkata airport
Pothole, outside Kolkata airport
A large heap of uncollected garbage beside a shelter in Batla House, Delhi
Garbage heap, Batla House, Delhi
People wading through a waterlogged Mumbai street in the monsoon
Monsoon street, Mumbai
A residential street at night lit by a few street lights
A street after dark, Panchkula
01

Apps nobody installs

Most complaint apps need a smartphone, a login, and patience. The person who walks past the broken drain every day often has none of the three.

02

Portals nobody reads

Complaints land in a general queue. The engineer who could fix it in an afternoon never hears about it.

03

"Closed" isn't "fixed"

Tickets get marked resolved without anyone checking. The citizen is never asked.

Every monsoon, the same streets. The same complaints. Usually sent to the same wrong address.
Mumbai, 29 August 2017

How it works

One call in. Updates out. Nobody installs anything.

  1. 1

    Call and talk

    Press "Make a complaint" or dial the number. Sahayak, our voice assistant, asks what's wrong and where, in Hindi, English, Marathi or your language. About two minutes.

  2. 2

    Add a photo on WhatsApp

    You get a ticket number and a WhatsApp message. Tap it, send a photo and drop a location pin, so the officer knows exactly which pole or pothole.

  3. 3

    We read the photo

    The photo is checked to confirm the type of problem and how serious it is. A live wire jumps the queue; a faded road marking waits its turn.

  4. 4

    It reaches one person

    Ward + problem type decides who owns it. The officer gets an email or WhatsApp with three buttons: Resolved, In progress, Not my area. No app, no password.

  5. 5

    You decide it's fixed

    When the officer marks it done, we ask you: "Is it really fixed? Send a photo." Say no, and it goes back to them, and up the chain if it's ignored.

Demo

Follow one complaint from a phone call to a working streetlight.

JA

Jan Awaaz

00:04

नमस्ते! जन आवाज़ में आपका स्वागत है। बताइए, आज मैं आपकी क्या मदद कर सकती हूँ?
हमारी गली में तीन दिन से स्ट्रीटलाइट बंद है।
समझ गई। यह किस शहर और इलाके में है?
Mumbai, Andheri West, Lokhandwala.
आपका टिकट नंबर है J A, एक, शून्य, चार, दो।

To: JE Electrical, K/West ward

New complaint in your area · JA-1042

Streetlight off for 3 days · Severity: High

Resolved In progress Not my area

Tap the phone to pause.

Features

Small things that make complaints actually land.

Speaks your language

Hindi, English, Marathi, Hinglish and more. Switch mid-sentence; Sahayak switches with you.

Works on any phone

A ₹1,000 keypad phone is enough to register a complaint. No app, no account.

Photo check

Each photo is read to confirm the category and severity, so urgent problems rise to the top.

Ward-level routing

Location pin → ward → department → one named officer. If we don't know the officer yet, it goes to the city or district office instead.

A directory that fixes itself

When an officer taps "Not my area, it's X", the ticket moves to X and the directory remembers, so the next complaint goes right first time.

Escalates if ignored

No reply in time? The complaint moves up to the officer's senior, automatically.

You close the ticket

Not the officer, not us. A complaint is only closed when the person who reported it says so.

Open for everyone to see

Every ticket (without personal details) shows on a public map: open, in progress, fixed.

See the map →

Public map

What's broken, what's being fixed, and what got done.

Sample tickets for demonstration. Live tickets appear here once the pilot starts.

For officers

Three buttons. That's the whole system for you.

Complaints for your ward arrive in the inbox or WhatsApp you already use, with a photo and an exact pin. Tap once to update the citizen. Wrong person? Tell us who, and we'll fix the record.

  • No app, no login, no training
  • Only complaints for your area and department
  • Register yourself by phone in two minutes
Register as an officer
A smiling sanitation worker in an orange safety vest on a Mumbai street

the people who fix the city

Cities are fixed by people. We just make sure the message reaches them.

Linemen, sanitation workers, ward engineers. Most of them want to fix things. Jan Awaaz gets them a clear complaint, a photo and an exact location, instead of a forwarded forward.

Questions

Things people ask us

Is Jan Awaaz a government service?

No. We are an independent citizen service. We forward your complaint to the government officer responsible for it and track it until it's closed.

Does it cost anything?

It's free for citizens. You only pay your normal call charges. We will never ask you for money, an OTP, or bank details.

I don't have WhatsApp. Can I still complain?

Yes. The complaint is registered and sent to the officer from the call alone. You can also give a family member's WhatsApp number for photos and updates.

Which cities does it work in?

Complaints from anywhere in India are accepted. Where we know the exact ward officer, it goes to them; otherwise to the city or district office. We're starting ward-level coverage with Mumbai.

What happens to my phone number?

It's used only to send you updates about your complaint. It is never shown on the public map or shared with anyone except the officer handling it.

What if it's an emergency?

For fire, accidents, a live wire on the road, or any danger to life, call 112 first. You can report it to us afterwards so the department also knows.

Seen something broken on your way home?

It takes about two minutes. Somebody responsible will hear about it today.

Make a complaint +91 79 6921 5737
Make a complaint

Call to make a complaint

Scan with your phone camera to call, or dial the number below.

+91 79 6921 5737

Call from this device